Frequently Asked Questions
Planning your visit to a Jackson Theatre Guild production? Here are answers to our most common questions. For additional help, contact us at 731-427-3200 or ariel@jtgonline.com.
Where are performances held?
Performances are typically held at The Ned, located at 314 E. Main Street, Jackson, TN 38301. Please check the individual event listing for the exact location.
Where can I purchase tickets?
Purchase advance tickets and select your reserved seats on our Tickets page. If tickets remain available on the day of the performance, they may be purchased at the box office on a first-come, first-served basis.
How will I receive my tickets?
You may display your electronic ticket on your phone or print it at home. If you cannot locate your ticket, our box-office team can look up your order by name.
When should I arrive?
The lobby and box office open one hour before the performance. Theatre doors generally open 30 minutes before curtain. Arriving early gives you time to park, collect tickets, and find your seat.
What time do performances begin?
Evening performances generally begin at 7:30 p.m. Saturday and Sunday matinees generally begin at 2:00 p.m. Always confirm the time on your ticket or event listing.
What happens if I arrive late?
Late arrivals may initially be seated at the back of the auditorium to avoid interrupting the performance. You may be able to move to your reserved seat during intermission.
Can I change or refund my tickets?
Email ariel@jtgonline.com as soon as possible with your order information and requested change. Requests are handled according to availability and the policy for that production.
Are discounts available?
Available student, senior, matinee, and other ticket options are shown during checkout. For information about group sales or discounts for military members, first responders, and teachers, email ariel@jtgonline.com.
Where can I find parking information?
Parking information for The Ned is posted on the JTG homepage before each production. Please allow additional time for parking, especially for sold-out performances.
Are accessibility accommodations available?
For accessibility questions or accommodation requests, contact the JTG office before the performance at 731-427-3200 or ariel@jtgonline.com so the team can assist you.
May I take photographs or record the performance?
Photography, video, and audio recording are not permitted during performances. Please silence mobile devices before the show begins.
What is the Preview Party?
The Preview Party is a special performance that includes refreshments before the show. Details and arrival times are provided in its event listing.